SUPERIOR COURT OF CALIFORNIA, CONTRA COSTA COUNTY ALTERNATIVE DISPUTE RESOLUTIONS PROGRAM OFFICE We value your comments — Thanks for taking 5 minutes to complete this survey! Please return this form to: ADR Programs, P.O. Box 911, Martinez, CA 94553 Fax: (925) 646-2910 JUDICIAL ARBITRATION SURVEY Case Name: ______________________________________________ Case No.: ________________ 1. Please tell us your relationship to this case.  Plaintiff (person filing lawsuit)  Defendant (person being sued)  Counsel for Plaintiff  Counsel for Defendant  Other _________________ (Please specify – e.g.: claims rep) 2. Please check the box next to the best answer for each question. a. Was the arbitrator fair? (not biased for or against anyone)  YES  NO b. Were you able to explain your position fully?  YES  NO c. Do you think the arbitrator understood the important issues?  YES  NO d. Did judicial arbitration lower the cost of resolving this case?  YES  NO e. Did arbitration reduce the time needed to resolve this case?  YES  NO f. Do you feel a different ADR process would have been more effective?  YES  NO If yes, check all that apply:  mediation,  neutral case evaluation, or  settlement mentor conference 3. Was the referral to arbitration  Too early  About right  Too late 4. If the arbitrator’s award was rejected and a trial de novo requested: a. How did the arbitrator’s award compare with the final resolution of this matter?  Same  Similar  Somewhat Similar  No Relationship b. Was the arbitrator’s award helpful to the final resolution of this matter?  Very Helpful  Helpful  Not Helpful 5. How many times have you used judicial arbitration? 0  1-5  6-10  more than 10 times 6. How would you rate this arbitration experience?  Excellent  Good  Fair  Poor 7. How did this experience compare to other disputes where you did not use arbitration?  Much better  Better  About the same  Worse  Doesn’t apply 8. Would you use arbitration again or recommend it to others? Yes No Do you have comments or suggestions? ___________________________________________________________________________________ ___________________________________________________________________________________ ___________________________________________________________________________________ ADR Revised 9/10/07 American LegalNet, Inc. www.FormsWorkflow.com