SUPERIOR COURT OF CALIFORNIA, COUNTY OF SAN FRANCISCO MEDIATION OUTCOME QUESTIONNAIRE This questionnaire is part of the evaluation of the San Francisco Superior Court's voluntary civil mediation program. Your cooperation in the evaluation process is greatly appreciated. We encourage you to be candid, particularly in offering suggestions for improvement of the program. For this reason all responses will be treated confidentially. Your response will be combined with the responses of others and information from the case file itself and will be reported only in group or aggregated form. Case No. Case Title: A. INFORMATION ABOUT YOU AND YOUR CASE: 1. What is your relationship to this case? (Please check one) plaintiff defendant, x-defendant, etc. other, please specify: plaintiff s attorney defendant's attorney 2. What category best describes your status as a party, or the party you represent? (Please check one) individual governmental agency business non-profit organization 3. If you are a litigant in the case, are you represented by an attorney? YES NO 4. What type of case was mediated? (Please check all that apply) Maritime Tax Business Landlord/Tenant Intellectual Property Real Property Labor/Employment Construction Partnership/Corporate Governance Land Use Professional Negligence Probate Environmental Personal Injury Family Law/Other Family Law custody/visitation Other quality of life issues (e.g., neighbor disputes, ''barking dog'') Other, please describe: 5. Have you ever used mediation to resolve a legal dispute before? YES NO B. INFORMATION ABOUT THE MEDIATION PROCESS: 6. How did you select the mediator provider for this case? Parties selected a mediation provider not affiliated with the Court program. Parties selected a mediation provider from the Court's list. American LegalNet, Inc. www.FormsWorkflow.com 7. Were you satisfied the mediator was competent to mediate your case? YES NO 8. Was the timing of the mediation appropriate for the case? (Please check one) Yes, the mediation occurred at an appropriate point in the dispute. No, it would have been more appropriate if the mediation had occurred at another point in the life of the case, e.g., earlier or later, as follows: 9. In your view, how did the use of mediation affect the timeliness of the resolution of the case, as compared to the traditional court processes? (Please check one) Accelerated resolution of the case Speeded resolution Did not affect how promptly the case was resolved. Delayed resolution. Not yet known, case has not yet been resolved. 10. How satisfied are you with the outcome of the mediation process? (Please check one) Very satisfied. Satisfied. Neither satisfied nor dissatisfied. Dissatisfied. Very Dissatisfied. COMMENTS: C. COMMENTS ON THE MEDIATION PROGRAM 11. Would you use the mediation program to resolve a future dispute? YES NO American LegalNet, Inc. www.FormsWorkflow.com 12. What suggestions do you have for improving the Court's mediation program? OPTIONAL Name: Day time phone: ( ) PLEASE RETURN TO: ADR Program Coordinator San Francisco Superior Court 400 McAllister Street - Room 103 San Francisco, CA 94102-4514 Phone: (415) 551-3876 FAX: (415) 551-5748 2006 City & County of San Francisco American LegalNet, Inc. www.FormsWorkflow.com